Mediacom

Dear Mediacom,
It was been a pleasure being the victim of your screwed up policies today. I love it how you disconnect cable and internet service, then refer us to your website to review our account. That is fun to try to do. When I discuss with your "I can hardly speak your language and this is my first day off of orientation" customer service lady that it is impossible to review an account online when you can't GET online, the extra soothing voice and excessive use of "thank you Ms. Riedel" is very comforting. I needed some good old theraputic communication. That is why I called.
I am a little confused as to why our service was disconnected in the first place. Perhaps April was correct when she said that our check bounced, despite the fact that we didn't write a stinking check. Or maybe it was Jasmine that had it figured out when she told me that we never made a payment in the first place, which, according to your own records, was made on October 26th. Last but not least, I don't want to discredit Sasha as she attempted to explain that we had insufficient funds in our account. Funny how that could happen...we have overdraft protection, just in case the several hundred dollars we had in there wasn't enough. My very favorite, though, was Marie who kindly explained that they have a lot of people who don't pay their bill, so they have to disconnect their service. I kindly reminded her that for 5 years I have never had so much as a late payment and was apalled that my service was disconnected without even so much as a phone call. In my mind I was bracing myself and my mind cautioned her not to say it...but she did. They didn't have my phone number. THEY provide my stinking phone service. GRRRRR AHHHHH
Carol made me laugh when she listened to me vent about the rediculousness of all this and then prepared to transfer me to an "Internet Specialist." I don't think that she knows that she only thought she was talking to an internet techy when she told me all about how she had this "extremely pissed off customer that has already called 4 times and got stuck talking to the people who didn't know what they were doing and we really need to help so that she doesn't take this to management." Followed by "hello?? Is this internet support?" Following a couple of clicks she said "Ms. Riedel! I thought I lost you!" I heard the whole thing. :)
The internet service technicians, Danny and Donny, in their infinite wisdom instructed me to disconnect the router, which led to me losing my phone connection both times, even though they assured me that it would not.
After 2 hours of me freaking out on your people and 8 different calls, guess what! My internet came back on! As it turns out, we made a payment 2 weeks before the due date, none the less! Who reversed our payment setting this whole stupid thing in motion???? MEDIACOM!!! Evidently once the payment is reversed the service is disconnected without warning...even if it STILL isn't due for another week! Amazing! Thank you for providing such great service! It is nice to know that your policies reflect the best interest of those you serve.

Sincerely,
Your loyal customer,
Ms. Riedel

PS. Don't EVER take my internet away again without reason--or even with reason! My current emotional state does not allow for rational responses.